ShopShai Customer Care
ShopShai / ASK SHAI helps customers distinguish between purchases made through our Shopify physical-goods storefront and the separate ASK SHAI digital product site.
Physical goods purchased on ShopShai
Orders of physical products use Shopify checkout. Suppliers may ship items directly and orders can arrive in separate packages. For an order question, send the order number, a brief description of the issue and the relevant product link to awaynef203@gmail.com. Do not email payment card numbers, government ID or banking credentials.
Shipping costs, delivery eligibility and taxes are shown at checkout. Northern and remote shipping rates vary and may be higher for some products.
Returns and cancellations
Our published policy allows eligible customers to request returns within 30 days after delivery. Contact us before returning an item; do not ship it to the business mailing address without an approved return destination. Return costs, eligibility, cancellation timing and statutory consumer rights are governed by the applicable published policies and law.
- ShopShai physical-goods return and refund policy
- ShopShai physical-goods shipping policy
- ShopShai privacy policy
- ShopShai terms of service
Digital ASK SHAI purchases
Digital products linked from ShopShai are purchased and privately delivered through the separate ASK SHAI Stripe storefront, not through Shopify's physical-goods checkout.
Support
Contact awaynef203@gmail.com. If an item is damaged, defective, incorrect or missing, provide the order number and a description; photographs may assist when relevant. Mandatory consumer protection rights are not limited by this page.